DESIGNED BY ART
Q: Do you have a minimum order size?
Q: What is your Lead Time?
A: Typically 1-2 Weeks. Special Orders/Commissions take approximately 8-10 Weeks. If you have a specific install date please notify us of that deadline so we can do our best to ensure on time delivery.
Q: How do I place an order?
1. Through the website.
2. Via phone at 404-702-3459
3. Via email to contact@Designedbyart.com,
Orders are acknowledged via email within two business days after order placement.
Q: How do I place a special order or commission?
A: Designed by Art excels at commissioned works and special orders. To ensure your utmost satisfaction please complete our commission work page or contact us at 404-702-3459 to address the details of your special order. Please note all commissions/special orders are Final Sale (NO Refunds or Exchanges). Allow for 8-10 lead time for commissioned works. All commissions require Full Deposit Upfront.
Q: How Do you Ship?
A: All orders are FOB from Atlanta, GA and well packaged for safe delivery to their destination. Unless specific instructions are provided at the time of order placement, our shipping department will use their best judgment when selecting a freight carrier. At the time of your order, please note should you require any special services such as a lift gate, residential delivery, “must have by date”, 24 hour notification, etc. or if you have specific receiving days or times.
Depending on order size and art size, orders will be boxed for shipment via common carrier or shipped via Fedex / UPS. In instances where it makes economic sense and the size of each item ordered does not exceed an outward dimension of 30” x 30”, Designed by Art will ship your order via Fedex / UPS.
Any order over 7K will ship FREIGHT FREE!
Q: Do you do business internationally?
A: Of course! Please contact us at 404-702-3459 or contact@Designedbyart.com for assistance with ordering. Please note all of Designed By Art’s products are NAFTA compliant so please advise if we should include a commercial invoice and certificate of origin with your shipment. Should you require any special services such as international forwarding, crating, etc. please communicate this at the time of order placement. In addition, if you are in Canada or Mexico and we are shipping your order directly to you please submit your customs broker company name and phone number at the time of order placement.
Q: What are your payment terms?
A: Opening orders of $7,000 or less are subject to prepayment via credit card or check. Accounts with opening orders in excess of $7,000 can apply for net 30 day terms and are subject to credit approval. Orders will not be processed for production until payment arrangements have been approved and finalized. A Tax ID Number is required for all new accounts. We accept all major credit coins and will soon take digit currencies ETH & BTC.
Established domestic accounts can apply for net 30 day terms and are subject to credit approval. Terms can be revoked at any time subject to the Company’s discretion.